TERMS AND PURCHASE POLICY:

Before deciding to place an order at Én Việt Bird's Nest, customers are kindly requested to thoroughly read the purchase terms as specified. These terms outline the rights and responsibilities of the buyer, so it is essential for customers to understand them fully to avoid misunderstandings during the process of ordering, purchasing, and receiving products from our company:

Order Placement and Order Confirmation:

When customers place an order through our website, we will send them an order number. Your order request will only be confirmed once it has been verified. Orders with complete information will be promptly processed and delivered to you in the shortest time possible. Please provide accurate information regarding your address, phone number, email, etc., so we can confirm your order as soon as possible.

Payment Methods:

Customers can make payments through the following methods:

  • Cash on delivery.
  • Bank transfer.

Delivery:

Én Việt delivers to all provinces and cities nationwide. All goods shipped to the customer's location will be carefully packaged, in accordance with standards, and will include related documents such as: VAT invoices, user manuals, etc.

For customers in the inner city of Ho Chi Minh City, Hanoi, Da Nang:

  • Free door-to-door delivery.
  • Delivery time: From 30 minutes to 2 hours from the time of order confirmation.

For customers in the outskirts of Ho Chi Minh City, Hanoi, Da Nang, and other provinces:

  • Én Việt supports customers with the lowest delivery fee possible.

In cases where the delivery area has not been updated or is within restricted shipping zones, our company staff will contact you to provide the best solution for both parties.

Product Pricing:

The prices of the products on the Én Việt Joint Stock Company's website are listed prices, inclusive of VAT (excluding shipping fees). When you place an order, the shipping fee will be calculated according to our company's shipping policy, which is based on your distance from our stores or agents.

Policy on Counterfeit or Substandard Products:

With the motto "QUALITY AND CREDIBILITY CREATE THE BRAND," ÉN VIỆT Bird's Nest is continuously striving to deliver the highest quality bird's nest products and the best possible service, with wholehearted dedication from all our staff so that customers can have absolute trust in Én Việt Bird's Nest.

Our company commits to refunding 200% of the product value if it is proven that our product is not genuine.